A client enters the social worker's office speaking loudly and in a hostile manner. The most appropriate immediate approach is to

A client enters the social worker's office speaking loudly and in a hostile manner. The most appropriate immediate approach is to

• A. Get additional staff to assist with ensuring safety
• B. Set limits for expression in order to de-escalate
• C. Listen to the client to understand what is causing him or her to be upset
• D. Tell the client to calm down to facilitate more effective communication

Answer: (C)